Help centre
Questions, answered.
Everything you need to know about buying, selling and shipping on Olivo. Still stuck? Our support team replies in under an hour.
How do live auctions work?+
Each lot runs 10–30 seconds. Tap to bid. Highest bid at the buzzer wins and is charged automatically to the payment method on file.
Is my payment safe?+
Yes. Olivo charges your card only when you win. Every purchase is covered by Olivo Buyer Protection for 30 days.
What if my item doesn't arrive?+
Report it in the app within 30 days of the show. We'll refund you and follow up with the seller directly.
How do I become a seller?+
Apply from the Sell on Olivo page. We review new sellers within 48 hours and pair you with a launch buddy for your first show.
What are the fees?+
Buyers pay no platform fee, just the item price plus shipping. Sellers pay a flat 8% commission and no listing fees.
How fast are payouts?+
Sellers can cash out to a linked bank account within 24 hours of a completed order.
Do you authenticate items?+
High-value categories (sneakers, watches, graded cards) are authenticated by Olivo before shipping to the buyer.
How do I cancel a bid?+
All bids are binding, but if you bid by mistake contact support within 5 minutes and we'll usually reverse it.
Email us
help@olivo.live. Replies within an hour, 24/7.
Live chat
Open the app and tap Help. A human is always on shift.
Trust & safety
Report a listing, seller, or show directly from the ••• menu.