Olivo Shipment Policy

Last Updated: November 2, 2025

1. Overview

At Olivo, we aim to make shipping fast, simple, and transparent. Our shipment process ensures that buyers receive items quickly while sellers enjoy a hassle-free fulfillment experience.

2. Shipping Labels

Olivo provides integrated shipping labels through our trusted carriers — USPS, UPS, and FedEx. Once an item sells, a pre-paid label can be generated directly within the Olivo app. Shipping costs are automatically calculated based on weight and package dimensions. Labels must be used within 7 days of issue.

3. Seller Responsibilities

  • Securely package all items to prevent damage.
  • Ship the item within 3 business days after the sale is confirmed.
  • Use Olivo-generated labels or upload valid third-party tracking.
  • Ensure the tracking number is active and visible to the buyer.
  • Late or missing shipments may lead to order cancellation or account suspension.

4. Buyer Tracking & Delivery

Buyers can track shipments in real time within the Olivo app. Once the carrier scans the package, tracking updates are automatically reflected. If an order shows 'Delivered' but has not arrived, contact Olivo Support within 5 business days.

5. Lost or Damaged Packages

If a package is lost or arrives damaged, Olivo assists in filing a carrier claim. Buyers must report damaged items within 3 days of delivery, including clear photos of the product and packaging.

6. International Shipping

Olivo supports shipping to select international destinations. Buyers are responsible for all customs duties, import taxes, and local fees. Delivery times vary depending on the destination country and carrier service.

7. Returns & Cancellations

Orders cannot be canceled once shipped. If returned due to an invalid address or failed delivery, the seller may choose to re-ship at the buyer's expense. Sellers must verify addresses before dispatching packages.

8. Compliance & Violations

Sellers who repeatedly fail to ship on time, provide false tracking, or misuse labels may face penalties, order cancellations, or suspension of account privileges.

9. Contact & Support

For shipping inquiries or disputes, contact our support team at support@olivo.com or through the in-app Help Center. Our team reviews each case individually.

10. Policy Updates

Olivo may update this Shipment Policy from time to time. Users will be notified via email or in-app announcements regarding any major changes.